ASTRA：用于工单解决和分析的智能体系统

AI 摘要

ASTRA 是一个用于工单解决和分析的智能体系统，通过中央编排器协调三个专业信息收集智能体（工单相似性、日志分析和领域知识），并利用法官-编排器循环生成有证据支持的故障排查报告。该系统在 987 个真实电信故障工单上评估，平均质量得分 4.13/5.0，其中 59.9% 的报告正确识别了组件级或更细的故障区域，且硬件故障的诊断难度显著高于软件和配置故障。

正文节选

ASTRA - Agentic System for Ticket Resolution and Analysis Abstract. Technical operations teams resolve large volumes of incidents and support tickets by synthesizing fragmented evidence from ticket text, historical cases, system logs, and technical documentation. This process is slow and error-prone, and existing automation often relies on monolithic, single-shot generation that lacks explicit evidence modeling and provenance, making outputs difficult to verify when critical signals are sparse a

发布时间：2026-09-01 12:00

抓取时间：2026-09-01 12:42

来源机构：arXiv