Fanatics 在 AWS 上构建多智能体客户支持系统
原标题：How Fanatics Betting and Gaming built a multi-agent customer support system
AI 摘要
Fanatics Betting and Gaming (FBG) 在 AWS 上构建了一个多智能体客户支持系统，以应对体育博彩中复杂的、因州而异的规则和高并发查询。该系统采用编排器模式，通过 Amazon Bedrock 访问多个基础模型，并集成 Guardrails 和负责任博彩分类器，显著提升了响应速度和准确性，同时降低了运营成本。FBG 的 CTO 和工程负责人强调了模块化设计带来的快速迭代能力。
正文节选
How Fanatics Betting and Gaming built a multi-agent customer support system Fanatics Betting and Gaming (FBG) built a multi-agent customer support system on AWS to solve a challenge unique to sports betting. Customers expect instant, accurate answers, especially during live events when every minute counts. Customers ask about account issues, deposit limits, state-specific regulations, and responsible gaming resources. The rules vary across every jurisdiction where an operator is licensed. Tradit