AI代理涌入公共服务，投诉申请量激增
原标题：AI agents are flooding public services with new requests
AI 摘要
研究人员Chris Schmitz发现，随着AI让填表和投诉变得更容易，全球公共服务收到的申请和投诉量大幅上升：英国住房监察专员投诉量自ChatGPT推出以来翻倍以上，美国CFPB投诉量增长5倍，巴西司法请愿和德国议会请愿也出现类似激增。Schmitz将这一现象称为“agentic flooding”，其论文分析了11个司法辖区84个案例，发现大多数新申请来自有合法诉求的真实人群，而非恶意垃圾信息。他认为这既是挑战也是重塑公共服务、使其适应AI时代的机会。
正文节选
As AI makes it easier to fill forms and file complaints, public services around the world are seeing enormous jumps in applications and other requests. In the United Kingdom, complaints to the housing ombudsman more than doubled since the introduction of ChatGPT, rising from 2600 in 2022 to just over 7,000 last year. The United States’ Consumer Financial Protection Bureau (CFPB) saw 5x growth in complaints over the same period. There were similar jumps in Brazilian judicial petitions and German