Omilia 融资 6700 万美元，扩展客户支持自动化平台
原标题：Omilia raises $67M to scale its customer support platform
AI 摘要
希腊雅典的客户支持自动化公司 Omilia 完成了 6700 万美元的 B 轮融资，由 Expedition Growth Capital 领投。该公司自 2002 年起专注于语音和客户支持自动化，强调并非所有查询都需要大语言模型，主张使用多种工具组合。其年经常性收入已增至 6000 万美元，客户包括 Capital One、Taco Bell 等，计划利用新资金在美国开设办公室并扩充团队。
正文节选
The customer support industry has seen a massive influx of startups like Sierra, Decagon and Parloa trying to infuse AI into automating customer calls, chat and messages so companies can handle more queries at scale. But according to Athens-based Omilia, which has been working on automating voice calls and customer support since 2002, throwing AI at every process can be wasteful. The company’s CEO Dimitris Vassos says that a large proportion of incoming customer support queries involve basic inf