滴滴基于Amazon Bedrock构建智能客服质检系统

原标题：How DiDi built intelligent contact center QA with Amazon Bedrock

AWS Machine Learning Blog一手来源研究质量 81

AI 摘要

滴滴国际业务集团与AWS合作，基于Amazon Bedrock构建了智能客服质检系统，覆盖西班牙语和葡萄牙语的出行、外卖和金融服务。该系统包含意图验证、合规评估和客户之声分析三个核心流程，将意图验证准确率从38%提升至86%，合规评分准确率超过90%，并将人工摘要时间从数小时压缩至数分钟。文章详细介绍了系统架构、设计原则及面临的挑战。

以上摘要由 AI 生成，可能存在误差。事实请以原文为准。

正文节选

How DiDi built intelligent contact center QA with Amazon Bedrock DiDi partnered with AWS to build an intelligent contact center quality assurance (QA) system on Amazon Bedrock for its International Business Group’s Customer Experience (CX) department. The system covers Spanish and Portuguese across three business lines (ride-hailing, food delivery, and financial services) and migrates QA capabilities from an opaque third-party solution to a transparent, self-owned AI architecture. It comprises t

发布时间：2026-09-09 00:11

抓取时间：2026-09-09 00:53

来源机构：AWS

阅读原文aws.amazon.com