AI幻觉让傲慢顾客更糟：服务员、护林员与教师遭质疑
原标题：AI hallucinations are making entitled customers even worse
AI 摘要
The Verge 报道称，生成式 AI 的幻觉正在加剧服务业务工与顾客之间的冲突。纽约服务员 Madison 遇到顾客用 ChatGPT 质疑餐厅的过敏原警告，甚至拒绝侍酒师而信任 AI 推荐的酒款；公园护林员、课后班老师、餐厅经理等也反映顾客或家长用 AI 生成的错误行程、育儿建议和预订请求来对抗专业意见。文章认为 Meta 新 AI agent Muse 等产品可能让这一问题进一步恶化。
正文节选
Madison, a server in New York City, greets every table by asking about each diner’s allergies. Lately, there have been some close calls. “Sometimes people will tell me they have a shellfish allergy, and I’ll come back, and they won’t ask me any questions,” says Madison, who asked that her last name be withheld to protect her identity. “And they’ll order a fish dish that comes with a broth that is made of shellfish.” AI hallucinations are making entitled customers even worse Thanks to AI, the cus