IskayPet 用 Amazon Bedrock 托管知识库统一企业知识
原标题：How IskayPet unified corporate knowledge with Amazon Bedrock Managed Knowledge Bases
AI 摘要
IskayPet 是一家在西班牙、葡萄牙和法国运营 330 多家门店的宠物护理公司，其员工此前需要在数百份 SharePoint 文档中手动查找运营信息。该公司基于 Amazon Bedrock Managed Knowledge Bases 构建了企业知识助手，支持四种语言，并利用原生 SharePoint 连接器、混合搜索、托管重排序和文档级权限控制，无需自建 RAG 基础设施。团队还使用 Kiro 和 Claude Haiku 4.5 完成了从门店前端到 AWS 架构与部署的整个解决方案。
正文节选
How IskayPet unified corporate knowledge with Amazon Bedrock Managed Knowledge Bases IskayPet’s office teams had a knowledge challenge. Answers to everyday operational questions, such as a return policy, a veterinary protocol, or an onboarding step, lived in hundreds of Microsoft SharePoint documents spread across four languages and three countries. Finding the right information in large document repositories took a long time. Every new store, country, or procedure made the problem bigger. Retri