AWS 连续四年获评 Gartner CCaaS 魔力象限领导者
原标题：AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
AI 摘要
AWS 宣布 Amazon Connect 在 2026 年 Gartner 联络中心即服务（CCaaS）魔力象限中连续第四年被评為领导者。文章强调 Connect Customer 通过整合客户上下文与生成式、代理式 AI，实现跨渠道个性化体验，并将交互推进至最终解决而非仅做分流。AWS 认为这一认可反映其在客户体验领域多年的投入，并预示未来竞争将聚焦于客户被理解与问题真正解决的能力。
正文节选
AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service I’m proud to share that Amazon Web Services (AWS) has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for Amazon Connect for the fourth consecutive year. We believe this recognition reflects years of work pushing on what’s possible in customer experience. When we launched Amazon Connect Customer, we set out to evolve how businesses serve their customers: to make pe