利用 Amazon Textract 定制 Bedrock 知识库处理复杂文档
原标题：Customizing your knowledge base on Amazon Bedrock for large and complex documents using Amazon Textract
AI 摘要
AWS 机器学习博客介绍了一种结合 Amazon Bedrock 与 Amazon Textract 的解决方案，用于处理大型复杂文档（如水电费账单）。该方案通过 Textract 的高精度文本提取和 Bedrock 的生成式 AI 能力，解决了传统 RAG 方法在解析多格式文档时出现的信息缺失和幻觉问题。文章详细说明了支持的文档类型、解决方案架构及部署步骤，旨在提升客户服务团队的查询响应效率和准确性。
正文节选
Customizing your knowledge base on Amazon Bedrock for large and complex documents using Amazon Textract For customer service teams handling thousands of utility bills each month, accurately parsing and analyzing complex, multi-page documents is a persistent challenge. Inconsistent formats, dense tables, and varied layouts make it difficult to extract the right information quickly. This leads to delayed responses, billing errors, and frustrated customers. As document volumes grow, these inefficie