Aderant 用 Amazon Nova 构建智能工单分诊系统
原标题：Aderant builds intelligent ticket triage with Amazon Nova
AI 摘要
Aderant 为法律行业提供业务管理软件，其 SierraOps 团队利用 Amazon Bedrock 上的 Amazon Nova Lite 构建了智能工单分诊系统 Intelligent Ticket Analyzer。该系统通过 AWS Lambda 和 EventBridge 每小时处理未分配工单，从 Jira、Confluence、Athena 和 SharePoint 收集上下文，自动完成分类、路由和知识补充。上线前 2.5 周内审查 109 张工单，路由准确率约 96%，预计每周节省 8-14 个工程小时，每月总运营成本低于 30 美元。
正文节选
Aderant builds intelligent ticket triage with Amazon Nova This guest post is co-written by Angela Mapes and Adam Walker of Aderant. In this post, we share how Aderant, a global provider of business management software for the legal industry, built an intelligent ticket triage system using Amazon Nova Lite through Amazon Bedrock. Aderant’s solution automates much of the context gathering, classification, routing, and knowledge enrichment required for support-ticket triage. The Intelligent Ticket