AWS 展示用 Amazon Connect 构建餐厅电话 AI 接待员

AI 摘要

AWS 发布了一篇博客，介绍如何使用 Amazon Connect 构建餐厅电话 AI 接待员，该系统通过电话接单，从问候到确认全程无需应用或网站。系统利用 Amazon Connect 处理电话、Amazon Lex V2 和 Agentic Voice 实现语音交互，AI 代理通过 MCP 协议连接后端服务。该方案旨在减少餐厅员工接电话的负担，提升订单处理效率。

正文节选

Building a restaurant telephony AI host with Amazon Connect At many restaurants, a large share of orders still arrive by phone, and those calls usually land on a staff member who is already taking care of customers at the counter. Callers wait on hold, orders get written down by hand, and busy periods make both worse. Adding an app or a website helps customers who prefer to order online, but it does nothing for the person who wants to call and order. In this post, we show you how to build a voic

发布时间：2026-08-25 00:13

抓取时间：2026-08-25 00:29

来源机构：AWS